Shipping Policy
Last updated: June 28, 2026
At SHAHD USA, we carefully prepare and ship our products to customers within the United States. This Shipping Policy explains how order processing, shipping, delivery, and shipment-related issues are handled.
1. Shipping Area
We currently ship orders within the United States only.
At this time, we do not offer international shipping unless stated otherwise on the website or confirmed directly by SHAHD USA.
2. Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Processing time does not include weekends, holidays, carrier delays, or delivery transit time.
During product launches, high-demand periods, holidays, or unexpected inventory delays, processing times may be longer. If a significant delay occurs, we will contact you using the email address provided at checkout.
3. Shipping Carriers
Orders may be shipped through one of the following carriers:
USPS
UPS
Another available shipping carrier, depending on destination, package size, and shipping availability
The carrier used for your order may depend on shipping rates, delivery location, and service availability.
4. Shipping Rates
Shipping fees, if applicable, will be calculated and displayed during checkout before you place your order.
Shipping rates may vary depending on:
Delivery address
Package weight
Package size
Shipping carrier
Selected shipping method
5. Estimated Delivery Time
Estimated delivery times depend on the shipping method selected and the customer’s location.
Delivery estimates are not guaranteed unless specifically stated by the shipping carrier or selected shipping service.
Delays may occur due to:
Weather conditions
Carrier delays
Holidays
Incorrect shipping information
High shipping volume
Operational issues outside our control
6. Order Tracking
When tracking is available, you may receive a tracking number by email after your order has shipped.
You can use the tracking number to check the status of your shipment through the carrier’s tracking system.
If you do not receive tracking information, please contact us at:
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
SHAHD USA is not responsible for:
Delivery delays caused by incorrect address information
Failed deliveries caused by incomplete address details
Packages delivered to an incorrect address provided by the customer
Additional shipping costs caused by incorrect customer information
If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.
8. Lost, Delayed, or Missing Packages
If your package is delayed or appears to be missing, please contact us at:
We will do our best to help review the shipment status and assist with the carrier’s tracking information.
If a package is marked as delivered by the carrier but you did not receive it, please first check:
Your mailbox or delivery area
Front door, porch, building entrance, or package room
Household members, neighbors, or building staff
The carrier’s tracking updates
Carrier delivery confirmation may be used when reviewing missing package claims.
9. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at:
Please include:
Your order number
Clear photos of the damaged product
Clear photos of the outer packaging
Clear photos of the shipping label
A brief description of the issue
We will review the case and may offer a replacement, refund, or another suitable solution depending on the situation and product availability.
10. Shipping Restrictions
Some shipping restrictions may apply based on carrier rules, destination, package type, or other circumstances outside our control.
If we are unable to ship to your address, we will contact you using the information provided at checkout.
11. Order Delays
If we cannot ship your order within the stated processing or shipping timeframe, we may contact you with an updated shipping estimate.
If the delay is significant, you may have the option to wait for the order or request cancellation if the order has not yet shipped.
12. Pre-Orders or Coming Soon Products
If a product is listed as Coming Soon, Pre-Order, or not yet available for immediate shipment, the expected availability or shipping timeline will be provided when available.
Please do not place an order for a pre-order item unless you understand that shipping may begin at a later date.
13. Contact Us
For shipping questions or order assistance, please contact us:
SHAHD USA
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
Email: [email protected]
Phone: +1 (646) 656-5846