Privacy Policy

Last updated: June 28, 2026

This Privacy Policy explains how SHAHD USA (“we,” “our,” or “us”) collects, uses, stores, and protects personal information when you visit our website, place an order, create an account, contact us, or interact with our online store.

Our website address is: https://shahdusa.com

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

SHAHD USA is an online store offering authentic Yemeni Sidr Honey sourced from Shabwa, Yemen and packed in the USA.

Website: https://shahdusa.com
Contact email: [email protected]
Location: Austin, TX 78731

2. Information We Collect

We may collect personal information when you use our website, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment status

  • Account login details, if you create an account

  • Messages or inquiries you send to us

  • IP address

  • Browser type and device information

  • Website usage and interaction data

We collect this information only when needed to operate the website, process orders, provide customer support, improve our services, and protect the security of our website.

3. Information Collected During Checkout

When you place an order through our website, we collect information required to process and deliver your purchase, including your name, shipping address, billing information, email address, phone number, cart contents, and order details.

We use this information to:

  • Process your order

  • Confirm payment status

  • Ship your order

  • Send order updates

  • Provide customer support

  • Prevent fraud and unauthorized transactions

  • Maintain business and tax records where required

4. Payments

Online payments may be processed through third-party payment providers. SHAHD USA does not store full credit card numbers or full payment card details on the website.

Payment providers may collect and process payment information according to their own privacy policies and security practices. The payment methods available to you will be shown during checkout.

5. Shipping and Delivery

To deliver your order, we may share necessary shipping details with shipping carriers such as USPS, UPS, or other available delivery providers.

This may include your name, shipping address, phone number, and order-related shipment information.

6. Accounts

If you create an account on our website, we may store your name, email address, shipping address, billing address, order history, and account login information.

You may access, edit, or delete certain account information at any time through your account page, except where we need to retain information for administrative, legal, security, or order fulfillment purposes.

7. Comments, Reviews, and Forms

If you leave a review, comment, or submit a form on our website, we may collect the information shown in the form, along with your IP address and browser user agent string to help detect spam and protect the website.

If Gravatar is enabled, an anonymized string created from your email address may be provided to the Gravatar service to check whether you use it. After approval of your comment or review, your profile image may be visible publicly in the context of your comment or review.

8. Cookies

Our website uses cookies and similar technologies to help the website function properly and improve the customer experience.

Cookies may be used to:

  • Keep track of cart contents

  • Remember login sessions

  • Save checkout information temporarily

  • Improve website performance

  • Help detect spam or security issues

  • Understand website usage

  • Support analytics or marketing tools, if enabled

If you create an account or log in, cookies may be used to remember your login details and display preferences.

You can control or disable cookies through your browser settings. However, disabling some cookies may affect website functionality, including cart and checkout features.

9. Analytics and Marketing

We may use analytics or marketing tools to understand how visitors use our website, improve our content, and measure website performance.

These tools may collect information such as pages visited, device type, browser type, approximate location, referral source, and interaction data.

If advertising or tracking tools such as Google Analytics, Meta Pixel, or similar services are added in the future, this Privacy Policy should be updated to reflect those tools and how they collect and process data.

10. Email Communications

We may use your email address to send:

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Customer service replies

  • Account-related notifications

  • Important store updates

Marketing emails will only be sent where permitted and, when applicable, you may unsubscribe from promotional emails using the unsubscribe link or by contacting us.

11. Embedded Content from Other Websites

Pages on this website may include embedded content, such as videos, images, social media posts, or other external content.

Embedded content from other websites behaves as if you visited those websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that content according to their own privacy policies.

12. Who We Share Your Data With

We do not sell customer personal information.

We may share necessary information with trusted third parties who help us operate our website and fulfill customer orders, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email delivery services

  • Security and spam prevention tools

  • Analytics providers, if enabled

  • Customer service or business support tools, if used

We only share information as needed to provide services, process transactions, comply with legal obligations, protect our rights, and operate the website.

13. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system is completely secure. Customers are responsible for keeping their account login details confidential.

14. How Long We Retain Your Data

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, tax, legal, security, and business record purposes.

Order records may be retained for business, tax, accounting, or legal requirements.

If you leave a review or comment, the review/comment and its metadata may be retained unless removed.

For registered users, account information is retained as long as the account remains active or as needed for legitimate business or legal purposes.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of your personal information

  • Object to certain types of processing

  • Opt out of certain marketing communications

To make a privacy request, contact us at:

[email protected]

We may need to verify your identity before completing certain requests.

16. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, where applicable. These may include the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information.

SHAHD USA does not sell personal information.

If we add advertising, analytics, or cross-context behavioral advertising tools in the future, this section should be reviewed and updated.

California residents may contact us regarding privacy requests at:

[email protected]

17. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to review and remove the information where required.

18. International Visitors

Our website is intended primarily for customers in the United States. If you access the website from outside the United States, you understand that your information may be processed and stored in the United States or by service providers used by our website.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage visitors and customers to review this page periodically.

20. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

SHAHD USA
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
Email: [email protected]
Phone: +1 (646) 656-5846