Terms & Conditions
Last updated: June 28, 2026
Welcome to SHAHD USA. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By visiting our website, placing an order, creating an account, or using any part of our online store, you agree to these Terms.
If you do not agree with these Terms, please do not use our website.
1. About SHAHD USA
SHAHD USA is an online store offering authentic Yemeni Sidr Honey sourced from Shabwa, Yemen and packed in the USA.
Website: shahdusa.com
Email: [email protected]
Phone: +1 (646) 656-5846
Location: Austin, TX, USA
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not harm, disrupt, damage, or interfere with the website, its security, or other users.
You agree not to:
Use the website for fraudulent or unlawful activity
Attempt to access restricted areas of the website
Interfere with website security or functionality
Submit false, misleading, or inaccurate information
Use the website in a way that may damage SHAHD USA or other users
3. Product Information
We do our best to provide accurate product descriptions, images, pricing, availability, and other product-related information.
However, product images, packaging, color, size, and appearance may vary slightly from what appears on the website due to photography, screen settings, production changes, or packaging updates.
We reserve the right to update, correct, modify, or remove product information at any time without prior notice.
4. Food Product Notice
Our products are food products. Customers are responsible for reading product information, ingredient details, storage instructions, and any warnings provided on the product page or packaging before use.
Honey should not be given to infants under 12 months of age.
If you have allergies, dietary restrictions, medical conditions, or product-related concerns, please consult a qualified professional before consuming the product.
5. No Medical Claims
Information on this website is provided for general informational and product description purposes only.
SHAHD USA does not provide medical advice, diagnosis, treatment, or health guarantees.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Any product benefits, descriptions, or traditional references are not a substitute for professional medical advice.
6. Product Certifications
Any product certifications, lab tests, quality documents, or special claims will only apply if they are clearly stated on the relevant product page or packaging.
Unless specifically stated and supported by appropriate documentation, products should not be understood as certified organic, medically certified, or certified for any special health-related claim.
7. Orders
When you place an order, you agree that all information provided is accurate, complete, and current.
We reserve the right to refuse, cancel, or review an order for reasons including but not limited to:
Incorrect product or pricing information
Suspected fraud or unauthorized transaction
Payment failure
Product unavailability
Incorrect or incomplete customer information
Shipping restrictions
Website or technical errors
If an order is canceled after payment has been made, we will review the order and process any eligible refund according to our policies and payment provider procedures.
8. Pricing and Availability
All prices are listed in United States Dollars (USD), unless stated otherwise.
Product prices, availability, promotions, and shipping fees may change without prior notice.
We reserve the right to correct pricing errors or product listing errors at any time. If a pricing error affects your order, we may contact you before processing or cancel the order and issue a refund if payment has already been made.
9. Payment
Available payment methods will be displayed during checkout.
Payments may be processed by third-party payment providers. SHAHD USA does not store full credit card numbers or full payment card details on the website.
Orders may not be processed or shipped until payment is confirmed.
For more information, please review our Payment Methods page.
10. Shipping
We currently ship within the United States.
Shipping times, processing times, carriers, tracking, delivery delays, and shipment-related issues are handled according to our Shipping Policy.
Customers are responsible for providing accurate shipping information at checkout.
SHAHD USA is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
11. Returns and Refunds
Because honey is a food product, returns may be limited for health and safety reasons.
Returns, refunds, replacements, damaged products, wrong items, cancellations, and order issues are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
12. Accounts
You may have the option to create an account on our website.
You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
Please contact us immediately if you believe your account has been accessed without authorization.
We may suspend or terminate accounts that violate these Terms, misuse the website, or engage in fraudulent activity.
13. Reviews, Comments, and User Content
If you submit a product review, comment, message, image, or other content to our website or social media pages, you agree that the content is accurate, lawful, and does not violate the rights of others.
We reserve the right to moderate, edit, reject, or remove content that we consider inappropriate, misleading, offensive, spam, fraudulent, or unrelated to our products or services.
By submitting content, you allow SHAHD USA to use, display, and share that content for website, customer service, marketing, or promotional purposes, unless prohibited by law.
14. Intellectual Property
All website content, including logos, text, images, graphics, product descriptions, layout, design elements, and branding, belongs to SHAHD USA or its respective owners, unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.
15. Third-Party Links and Services
Our website may contain links to third-party websites, tools, payment providers, shipping carriers, social media platforms, or embedded content.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services is subject to their own terms and privacy policies.
16. Website Availability
We work to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or secure.
The website may be temporarily unavailable due to maintenance, updates, technical issues, hosting issues, security measures, or circumstances outside our control.
17. Limitation of Liability
To the fullest extent permitted by applicable law, SHAHD USA is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.
Our responsibility for any claim related to an order will not exceed the amount paid for the product involved in that order, unless otherwise required by law.
18. Indemnification
You agree to indemnify and hold SHAHD USA harmless from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, violation of applicable law, or infringement of the rights of another person or entity.
19. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect personal information.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updates will be posted on this page with an updated “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms.
21. Governing Law
These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles.
22. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
SHAHD USA
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
Email: [email protected]
Phone: +1 (646) 656-5846