Shipping Policy

Last updated: June 28, 2026

At SHAHD USA, we carefully prepare and ship our products to customers within the United States. This Shipping Policy explains how order processing, shipping, delivery, and shipment-related issues are handled.

1. Shipping Area

We currently ship orders within the United States only.

At this time, we do not offer international shipping unless stated otherwise on the website or confirmed directly by SHAHD USA.

2. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing time does not include weekends, holidays, carrier delays, or delivery transit time.

During product launches, high-demand periods, holidays, or unexpected inventory delays, processing times may be longer. If a significant delay occurs, we will contact you using the email address provided at checkout.

3. Shipping Carriers

Orders may be shipped through one of the following carriers:

  • USPS

  • UPS

  • Another available shipping carrier, depending on destination, package size, and shipping availability

The carrier used for your order may depend on shipping rates, delivery location, and service availability.

4. Shipping Rates

Shipping fees, if applicable, will be calculated and displayed during checkout before you place your order.

Shipping rates may vary depending on:

  • Delivery address

  • Package weight

  • Package size

  • Shipping carrier

  • Selected shipping method

5. Estimated Delivery Time

Estimated delivery times depend on the shipping method selected and the customer’s location.

Delivery estimates are not guaranteed unless specifically stated by the shipping carrier or selected shipping service.

Delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Holidays

  • Incorrect shipping information

  • High shipping volume

  • Operational issues outside our control

6. Order Tracking

When tracking is available, you may receive a tracking number by email after your order has shipped.

You can use the tracking number to check the status of your shipment through the carrier’s tracking system.

If you do not receive tracking information, please contact us at:

[email protected]

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

SHAHD USA is not responsible for:

  • Delivery delays caused by incorrect address information

  • Failed deliveries caused by incomplete address details

  • Packages delivered to an incorrect address provided by the customer

  • Additional shipping costs caused by incorrect customer information

If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost, Delayed, or Missing Packages

If your package is delayed or appears to be missing, please contact us at:

[email protected]

We will do our best to help review the shipment status and assist with the carrier’s tracking information.

If a package is marked as delivered by the carrier but you did not receive it, please first check:

  • Your mailbox or delivery area

  • Front door, porch, building entrance, or package room

  • Household members, neighbors, or building staff

  • The carrier’s tracking updates

Carrier delivery confirmation may be used when reviewing missing package claims.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery at:

[email protected]

Please include:

  • Your order number

  • Clear photos of the damaged product

  • Clear photos of the outer packaging

  • Clear photos of the shipping label

  • A brief description of the issue

We will review the case and may offer a replacement, refund, or another suitable solution depending on the situation and product availability.

10. Shipping Restrictions

Some shipping restrictions may apply based on carrier rules, destination, package type, or other circumstances outside our control.

If we are unable to ship to your address, we will contact you using the information provided at checkout.

11. Order Delays

If we cannot ship your order within the stated processing or shipping timeframe, we may contact you with an updated shipping estimate.

If the delay is significant, you may have the option to wait for the order or request cancellation if the order has not yet shipped.

12. Pre-Orders or Coming Soon Products

If a product is listed as Coming Soon, Pre-Order, or not yet available for immediate shipment, the expected availability or shipping timeline will be provided when available.

Please do not place an order for a pre-order item unless you understand that shipping may begin at a later date.

13. Contact Us

For shipping questions or order assistance, please contact us:

SHAHD USA
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
Email: [email protected]
Phone: +1 (646) 656-5846